143: Kalmly Organized

May 23

Matt Geraghty and Brian Rump have a conversation with listener Kim Underwood who reached out about her business, Kalmly Organized. We learn about her and what her business is bringing to The Kawarthas and Durham.

Check Out Kim’s business at kalmlyorganized.com

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SUMMARY KEYWORDS

good, work, clients, story, podcast, decluttering, money, dealing, find, moving, furniture, people, bit, dumpster, love, company, items, curio cabinet, secondhand, rid

SPEAKERS

Brian Rump, Kim Underwood, Matt Geraghty

Brian Rump 00:00

Welcome to the Kawartha Small Business Podcast where we believe The Kawarthas can be the most thriving region in Canada for small businesses. So we created an a podcast where we have million dollar conversations that help small business owners thrive. I'm Brian Rump from Profit Coachc

Matt Geraghty 00:17

And I'm Matt Geraghty of Matty G Digital,

Brian Rump 00:19

and we are recording from the Thrive podcast studio at Thrive co working community in downtown Lindsay, Ontario, at Kent Street West. And with us today we have Kim Underwood from calm solutions. Kim is a listener who reached out to us and we were like, why not just have you rate on the podcast. So welcome, Jim.

Kim Underwood 00:42

Thank you very much for having me.

Brian Rump 00:44

Tell us about your business.

Kim Underwood 00:45

I feel constellation is a organizing and decluttering company where we try and help people that look less. And in their state of need. A move or a transmission we try and declutter and downsize them with all of the things that they like, usually. So that's that's and

Brian Rump 01:08

I'm really happy to Oh, that's awesome. We're so happy to have you and your business is based out of Sunderland. And I just wanted to perfectly to note were called co workers, I would consider Sunderland the greater cohort the area. We are for small businesses everywhere. And even you know, I think Brock might not consider yourselves co workers, federal and provincial writing maps consider us all the same community. So I just think it's awesome to have you here with us. And looking forward to learning more about you and your business. Thank you.

Kim Underwood 01:46

Yeah, we serve actually, we have started the company. And we served a lot of clients in February in the first couple of years that we started. So we had February, we've done Lin VPN, we've gone as far as solo America, and weighed out. So it's got a lot.

Brian Rump 02:06

To me, I go, I let the concept and before we recorded, you said a few things that I thought were interesting. But you're when do when do people call you and what do you do?

Kim Underwood 02:17

So when people call it? Well, we got kind of a two fold of when people call it so they're either right in the midst of a move, and they need to declutter their house quickly for the sale. So they have all of these items, and the family doesn't quite know where to take it or put it or they call because someone has passed on or moved into long term care in retirement and they have a house full of goods and it takes 80 to 100 hours to clear that out or so they think we have a team and we're very strategic on how we do it. I have three casual kind of employees. But I'm usually I will go in firsthand, talk to them and really discuss what are they for sure, peeps, so family heirlooms, birth certificates, pictures hanging on the wall that they really want to keep, when we put those aside and then the team gets to work on saleable goods. So sometimes there's good secondhand goods such as tables, furniture, or Mars. We from there it goes down to donations. So we have been in touch with North Ridge and we're actually trying to get in touch with the nursing develop Foundation is doing kind of thing. So we're trying to get on with them to donate there as well because as you know, the donation centers are going to see like I'm turning people away. And so I hope is the on places like that that are actually in the items and on the on the transfer with the clients as they move out of transitional housing, need the gross. So then finally, we get to the recycling scrap metal, which we do do as well. And then from there finally trash. So the last one that we can do for our client, we ended up leaving a time in which of course there's another way that may help another small business up in the areas where we use their user organs and for trash, so we were able to just really distribute the items. So that's where we downsize the client decluttering moving in or organizing. It's usually for slightly younger people who are saddled with some disorganization. And the way that I fell into that was just having an organized people tend to call and be like, ah, recover recovery kitchen. It's, I think was my training. I was a nurse for 20 years. I think with my training I have my We've really done a lot with the older population. That's where my mom is where I spend a lot of my nursing career. So I've really been able to help people stay focused. Yeah, so I do, I do really love doing the organizing. I think with the team, I would really like to build my team a little bit better. I have another young mom who really loves the label, she loves to do campaigns, she loves all of those things. So for kitchen taping, she's really my go to person for a basement or garage. Oh, yeah, I love just dealing with information. Because people often say to me, Oh, my God, this is gonna take me all weekend. And I'm like, Oh, this is four hours. So it's a very quick turnaround. And I like to see people, especially going family. I like to see them have their time. I really enjoy the time with my own children in my own family, we love our cabin. So I don't want to stand inside my basement.

Brian Rump 06:08

You guys are so many. This.

Kim Underwood 06:12

This reminds me of a throwback to the show clean, sweet. original motivation back show, it's probably getting close to 20 years ago. It's funny, the original motivation for it was because we had my grandparents farm, they have five children and one adopted daughter. So I have six hands and uncles, plus multiple family members there. And it became very overwhelming for the, for the estate on what was going to happen and how distributed. And I think I just came in with that clear picture of this is what we need. And this is how we used to do it. And that's just my way. So I did not do that. I stayed alone, I actually had like my mom, she helped my dad. My dad is I call them the original Salvager my dad was selfish and like to trying to get He's the original like environmentalist, he doesn't want anything to go to the job. So you can salvage stuff and send it to it appropriately. So I think I learned very early on my son, Australia with nothing. He literally wants to live on a beach with a surfboard in the truck. And but um, yes, please, he was one of those things that I do love. Like, I love that I love seeing the overwhelm. And we say that in all of our comments back from Brian, it's that you took me from overwhelmed to calm in your terminal and not like that smile. Shine. Like I love that.

Brian Rump 07:57

That's awesome. I think there's a couple of things. I read an article a few months ago, and it was talking about sort of the great problem with stuff. Because we have a generation who are now passing away or moving into long term care who grew up with probably, but they have accumulated so much the only way to get rid of it. They have sentimental value, but their children, because their children were able to build their own lives and do everything. So you end up with this big farmhouse full of stuff. Everyone's kind of a bit attached to it. But no one whereas the previous generation might have been even when I was a kid, I remember my grandmother being a parent. Different people. Oh, you're someone that Oh, my furniture. Matt's gonna laugh because I know his family's gone through like some like curio cabinets. And it's like, here's all this stuff. It's like, oh, we're moving. So here's all these like, things that are yours now. It's great, but you don't want it to just go away. But it's become a huge trend because as you said, although most of us thrift stores that exist, are full and not ever shopping for thrift stores with a certain movement. You have all the stuff

Kim Underwood 09:42

that shouldn't be so is it rare? There's there's like two parts to that right? So yes, we have the grandparents as well that have stuff set for people and the little math easy things on it. And I did learn from so I had two sets of grandparents on board came out and my grandparents we went out to the garage to clear out that farmhouse. And the margarine containers were stash. So I finally told them these are made taller than me. And I just didn't even get to the bottom line which is probably busy for 30 years any Columbus area. And my thought is what a waste because that could have been useful to someone in its time. But now it's useful to know and has to be taught so with a lot of things I try and do that I try and find refurbishers we actually work with two ways and I'm sure that they like ranch and Sandra Bullock Bibles on to other people by currently we work with to report Aryans when I wrote my report. And they take any antique kind of thing, or anything that they could possibly easily back lungi pine furniture that usually gets painted out and like maybe modernized lately, and there's also one lady who searches for the central modern techniques, or anything like that. But there are people willing to pay for those guys. So where people should know is that sometimes if your family doesn't mind, it's okay. We're just going to find a release. We get called all the time, I have a running list of a guy who has said to me, can you get me in for my fanpage I'd love to do that just like once a bit with like, like, fines or whatever. But we do pass on a list of where people are coming by the overwhelming factor is that I'm going to study the other day that there is more storage in the United States than Starbucks just Yeah, storage is over. And then I go to a storage at the other day she's a lovely lady but hasn't touched the boxes. And now they just ran away. Right So although the temperature control Yeah. Now, so it's a waste that I really am trying to help curb I my long term goal is by doing that, I would love to see township as well as I know that the city has a hotel, but we have no place for hmm and housing and or a hotel kind of thing, right? So I would love to see see canteens only secondhand so that people can actually see small, easy to come Yeah, and like really use it because we get good. We're not dominating while we are suggesting that somebody do something that's damaged. But we get really good secondhand. Sometimes my clients are more like I just felt like somebody will either take it where they shouldn't or that you got kids. And I hate seeing the kids of one of my clients see something that they really don't my grandmother asked me years ago and I responded because we will not use another word. No, I am not taking the rose out. But what I did take is a little plate and I use that plate that is not dishwasher friendly. It is like silver line, whatever. And I use that quite religiously every day myself so every day I do the dishes, I see my grandma so I love that people can use as opposed to when people don't want it. I think just like there is that environmental amount. But I also think

Brian Rump 13:59

whether you're not going to share that on the podcast, but I have one of my grandmother and I remember which she wanted to know saving my sister grandmas and I remember sitting looking at my grandmother's tire right it's just like most of the stuff wasn't sellable because she had the same you know the aluminum pots from the 40s or whatever my uncle passed away he was single guy with not really a lot of stuff but I remember standing there throwing his Invisalign rather southern us we've got lucky the stuff that actually usable been we've put much of stuff up for free and if somebody came and got something they just want On this upgrade share was just us with the baby it was it was like our mother one. Officer, our agreement.

15:15

Just stuff went, Oh, it'd be nice to

Brian Rump 15:18

roll it over someone's entire life. So it'd be great if somebody

Kim Underwood 15:27

just arranged for today is there is those companies and they are popping up and we get asked all the time do we use them. And I don't want to say we don't use the money under numbers because I feel like they're just a little bit vague. And I try and be a little bit more personable. And I think again, that's my training. As a nurse, I really tried to be thoughtful in telling people there's a fine line I don't ever go in. Also, I should mention that the second part of your question was, why don't they lie? And sometimes I get those. And that one is hard.

Brian Rump 16:11

To get rid of we have this stuff, which costs money. Yeah, it was great in 1995, when we brought a supervisor to hand write essays, but within a few years. And my mother was in literally nobody wants to scream.

Kim Underwood 16:37

It's probably my hardest question. And it's probably my hardest part of my job. I say that quite often to all, like, every person that comes with me is like, as soon as they stop, or they walk away with their eyes, because they just can't tell somebody that there isn't. There will always be those people who wish to take it to an antique market. It's just, I do try and find appropriate. So when I call the antique? And they say no, we're not interested. And it is, it's a really tough, but they do get there eventually. Because I think there's a realization from the client. They can't take that. So your option is that your children put it in their basement, or we can get rid of it. So it has to be but I think sometimes when you're harming those larger companies with those dumping kind of shots, you're you are watching. And I try very hard not

Brian Rump 17:38

to lose smashing the world view or we don't just take a big step, right? Because there was that time where they were over generation, they were like things that no one had what a nice thing, that sound material guy. And suddenly everyone could have counted before it was only the rich people. So now that's like we get these things are like a joke. My parents bought me a baby from Bradford exchange baseball plates that they think are worth huge amount of money. And my dad made me and I was like, pretty awesome. And I didn't even know about them. And they're still sitting in boxes when they're trying to buy Medicare who actually wanted them and give them right away. But for now it's like well, someday.

Kim Underwood 18:33

Right? Which is what I tell you happen right? Like I feel like maybe maybe there is a kid out there that that needs or more savvy family and teachers in his room and that's where I would love to work with other companies who really love that secondhand world as well because I think in second hand there's so much there's such a stigma to them around it like

Brian Rump 19:00

it's like Hoarders you're getting something that's like it's still good but you don't really want to use it I have recall coverage because we can weekend we got married like I know exactly what was on sale at Canadian Tire because we got eight of you slowly away or you use some of it is all good stuff. Just like that secondhand. Nothing at all along

Kim Underwood 19:30

and there isn't anything else I can hit and that's where I would like go see hands like that would be my dream. Because I think that if people could just see it and we are coming back and like everything comes back around. Right So like, for me it's coming back around in the middle. They say that it was from the 70s but it's coming back around. So like if you mix well US goods with new goods with handmade goods. It's kind of like your all inclusive space. Right. So I think that there's a huge opportunity Do I also really love when you see the look on, and we're never really I don't see the clients so rarely, but sometimes, like we have it on the truck and trailer. So we deliver. And, and when we do deliver to some of the clients, the look on their faces. I can't even if you're not on anything like this, thank you so much. We really needed this. And I just think that if you can give somebody a hand up, like, Yes, I believe in karma. But that's not why I do it. I think if you can give somebody a handout, I get to go back to my client and see the look on now. And they're not always old people. Like I get to go back and say to a person, you were able to help us with that single that like, and the look on their faces. So it's just smiles all around. Right. And I don't think that there's enough of that. I think it's too stigmatized still. And I'd like to make it free flowing. Like I'd like it just,

Brian Rump 20:53

yeah, that's really interesting how, you know, the stores don't always cover that or you think about, I think about we gave away, like, single backset we use that an exchange student, and then it was my wife's a future. So someone at school in their love life, somebody who has fire, a single mom who lost everything, and those who are not in a position to, we're still worried by all right. So there have that person who's kind of organizing around the upstairs, and we were able to get the kid up bed is the thing that I prefer to do when we can and I think there's always a need for

Kim Underwood 21:37

it's just finding that connection factor, right, which I find is what we're probably lacking a little, I'm pretty well connected. But I don't seem to be connected to the most appropriate people for some of those really great seconds. And I think that I would really love to work with like, say a women's shelter or a men's shelter, like from discrimination, like, I don't care who you are, if you're in I would really like like we have, like a homeless population is ever expanding, right. And so I feel like if a new instrument and housing, I don't quite know how that works. And I need to be better educated than that. But how I perceive that happening is that they go there for a time. And then they move there on their own, and they get some assistance. But when they're moving out, if you love to the poster on your wall and the book that you're reading in the nightstand, and why don't you take that with you, and then I can replace it with more. So I think that there could be that, just like what you're saying, like they don't necessarily have like I would much prefer them to spend their money on food and good nutrition rather than trying to substitute a benefit they had last week. And now I don't have that right, like, so I would rather see that. And I think most of my clients would like to see that as well.

Brian Rump 22:52

And I just think even people who are housed, getting places where people just don't see stuff. And they're like picking up stuff off the side of the road or putting it together. But you know, there's maybe there's some good new stuff to make your place feel firmer, more without you like if you're struggling. Just get by and feed yourself. You can have the thrift store might get something nice. Your item needs to be in a shifting market.

23:26

Yeah, a lot of ways though, like well, I call it threat, we'll call it secondary. Generally, these used to be like, sustainable. Furniture used to be eco friendly out of style, and things have shifted that trend but get away from your life.

Brian Rump 23:42

It's really there's a movement call. I think it's called circular economy or situation economy, which is interesting. Miller actually, some talking points. I think it's a University of Chicago, but it's sort of a trend about like recycling bins. I think Sweden maybe has some legislation around it where you have to say kitchen appliances you're able to sell parts that are available at a price where you're not just you know, my rice cooker breaks or you want to be somebody in your town or like now you use it somebody else can use it towards the same idea but we have all the stuff that's like smooth circulated around right so

Kim Underwood 24:38

Australia as well as doing that they're like doing more of like everything or which is funny because our neighbor and I share a lot more Yeah. For one more when we are never cutting the grass at the same time we may come in the same day, but never at the same Time and I like working out. But like, I don't like so for a long time, they didn't have a microwave on not because of that they can't afford it, they just, they rarely use it. So on the off chance that the toaster oven wasn't working at the time, they would just use our microwave. And I can't remember what the Oh, the third set was hair clippers. We have, like, we're very good friends with our neighbors. But we share numbers with them because they both get shaved heads like with husbands. And so both wives do it. So we're like, why would we have? So it is kind of like that thought process, right? But to the second year, my husband and I started out we didn't have a lot like, we literally weren't another person. We're very happily married for 50 years. But um, but yeah, maybe we didn't have a lot. So we took on, you know, my sister in law was getting rid of old thoughts. And I was like, Okay, well, we'll use your thoughts until they don't work anymore. They worked until we got married and got new pots, but at the same time, then those pots went to the scrap metal and, of course, like candles and every like, but yeah, I do feel like there's that portion as well. Like, there is really, there's, there's so many opportunities for it. It's just figuring out, I think it's

Brian Rump 26:18

everywhere. I even look at my own house. And I have all this stuff, some of the tools and like, we recently had some designers and stuff and and I was like, you know, we're never actually going to do the plan. Because they're like, well, here's some furniture, but I'm not. I just don't want to buy you whatever this is because almost everything rehab is like, traded up from something secondhand. And I think we're conditioned to feel bad about that. But then really unlike, it's kind of worked out. I like it when I'm not attached to certain news. It's also easy to walk away from I also have and we're gonna be talking later, without boxes of stuff where it's like heavily used there. Am I gonna throw it out? Am I not No joke, all kinds of people who will be on my Facebook marketplace selling stuff. Because I don't even want to talk people for $2. So bad for $2. And there's also the opportunity cost again, if they're trying to do something or other stuff. So luckily, we just have storage things that expire or not like if I have a roof. It's like, the stuff that actually is coming with me that I care about is like very, very little. And then it's like well do the rest. So I know that my calendar to do some spring cleaning and

Kim Underwood 27:42

everybody. Yeah, everybody has that knows. And I think about when we pack to go to our cabin, my husband shares a cabin with 10 other guys. So we rent like a weekend. Again, we go and that cabin is some of our happiest memories, because we don't need all of our stuff we literally live with less out there. Not that there isn't stuff. And it's not very it's not like living in at times. But it is very small living but I don't like there's also that attachment to you have to be so big to have made it in the world. And I'm like, I feel like as I age, which I'm only 40. But as I get a little bit older and learn from those older people that I see, I don't want to be like that like to have my kids to my son and dog Lego. And everyone says, oh, Lego is a good choice and to get rid of Lego and I'm like, but But if it's just sitting here, I would so much rather than give it away piece by piece to even two kids that want to play with Lego right now. And it's not about whether their parents can afford it or not. We have a good circular little. There's a girl my son's age that gives to my daughter and I give to the girl down the street. And those holes will do for kids before they actually need to toss like we don't give a stained or ripped man we give good and they last wait. So there's that as well. And I agree I can't do so be I have kind of a limit on what I will put on and the only clients to are funny. Some of my clients are like they question Should we put a price on it? And I'm like, we can try like I'll try it within one. So I have put prices and if somebody isn't I don't know if the one of the regrets. So if you didn't want to get rid of that chair from less than $50. We're gonna put $50 on it when it has no movement. We're when someone is like, I'll give you five. I then go back to the client and say okay, this is what I get. So are you willing to let it go? No, I'm not okay, then you were never willing to let it go for less than 50. So it's a learning process for me. And I have gotten very good at it. But then there's the odd time where someone will really want a high priced item priced high. So we price it, it doesn't necessarily go but then I can turn around to the client and say, you made $1,500 off of the other goods that you didn't pay for I'm gonna go. And I just knew that there were certain pieces like that brass dog that flower painting, I know what my clientele they go on the on the flip side, like on the seller side, I know what my clientele is looking for. So I know that you're going to make 510 20 $25 on all of these little things. And that adds up. So literally some clients with what they sell, like, that is not that number one part of my job, but it is a small part of my job. And so I don't ever sell clients on, you can pay for me and my services and my team, by what we can sell for you. Because quite often sometimes nothing. But I do try and say like we can offset some of the costs with some of the things that I've seen it. So

Brian Rump 30:58

I love this business idea. I think it's getting people to understand that as well. It's a lot of work and there's a lot on your end but I think it comes from a place to me it's a good community place that you can face circulation throwing stuff out I think it makes it and the easier you can make it also competes with like the big store or new stuff all the time that's like now it's a more reasonable option in mind. This

Kim Underwood 31:31

one the actual ease and convenience of our business itself. So yes, you could call again those dumpsters and or and you can you can you can for sure runs a dumpster from problem my friend you want to dumpster Company, but you you're not. So you're naturally going to throw it all in the dumpster and then have to make hard decisions with our kind of company. I try to be very strategic like I was explaining earlier, like how we go about doing things and how I explain it to clients and how it because again, some of my clients are elderly and where I have clients that are not even in the province. Last year, we had a client move in. He's not from Ontario, he flew in the went to the home of him remember who have deceased, unfortunately. And he then said, Oh my god, I had no idea. I haven't been here eight years. I don't know what to do went back to the bed and breakfast breakfast, like well, there's the girl that you should call and he's like, Oh, this is not a girl job like this is horrendous. And he Yeah, so then he did have me come up. And I priced it and looked at him. And he's like, for the amount of time that I would have to fly back. Take time off work possibly hired on Sir possibly hired as possibly are that you can't You're telling me that you can do this? And I'm like, Oh, yes, for sure can do this. And yes, that was forming. Definitely. You have multiple, multiple things. But once you distribute the items, even from that house, we were able to call it an option here. Paid cash for the goods on site, took them land on trailer, my girls and I looked after the dumpster type item. We had a dumpster full in a day. And we were able to locate items such as overwhelms family versus a Stanley Cup board that he was desperately looking for. And had no idea.

Brian Rump 33:24

Oh, yeah. You're always worried about what are we what are we actually are like with corridors like I've heard a few stories when I worked in banking, cattle going in. And one was an old man who every time he on his pension check, cash it, put it in an envelope, because he was saving the government money for a rainy day he was going to use his mind first and would hide the envelope. So he died when he was like 90 with like 30 years worth of pension checks are just so attractive, actually. Money literally hiding everywhere. So if you just came in and threw everything out, I want you to

Kim Underwood 34:08

buy that particular job, how to a wall of books. And one of my girls job that day was to open up all the books to be sure. And we literally did fine. I think it was $368 and Tim Hortons card, a birth certificate in those so but it's just it's just everybody has their certain job of what are grayed out and what they know. And so the meticulous one of us is really great at searching like that, or other portions of

Brian Rump 34:40

megado This is a side story of innovative bank account. I opened once and it was somebody came in with her friend and she was like witches. Man married she had like a bit of money leftover from grocery shooting like hybrid and above for sort of a rainy day. classic old school you know When was the breadwinner kind of control the money, she sort of snuck a little bit away for decades $18,000 In my personal case, when she came in her friend or a cow, and she's like, you can never know about this, because he will store 80,000. Whereas really, it was always making sure that backup never needed. But I was flabbergasted when he actually went through counted in the bookshelf

Kim Underwood 35:32

as astronomic

Brian Rump 35:34

kind of crazy staffing to get into, which I think is why you need it. I think people through this stuff, and to have some people who are professionals under that data, because it's one of those things we don't

35:51

like I think about

Brian Rump 35:53

someone else's house or something. And I only want my own house, the opportunity cost is high. Set up a star, we want to spend our weekends with our family. But it's on my note, because every time it's going through games often working to buy through my house and get rid of stuff that I then don't plan for what.

Kim Underwood 36:21

Just yeah, it's time or space, right? Like those are like you're either giving up your time, or you're going out for space yourself takes a lot of time and a lot of space. And don't get me wrong, but we have stuff too. I have a basement. I live in Canada. So I have a basement. But um, but it's about like, are you going to do anything with that? And there are hard questions to ask when I am working with clients are are hard questions. Is this aspirational? Require? The Clutter is the inspirational? Like what is it that we're dealing with here? Is it is it emotional clutter that we need to revisit, like, you should never start with your pictures like, never start with pictures walk us through are not starting their wills, it will start with something that's a little bit less, less attachment value. And then like that's how they work with a one on one decluttering client or somebody who just wants to organize this, really you start with something less attached

Brian Rump 37:23

or heard of estate planning something or writer or newspaper, one of the greatest gifts you can give to your adult children is sort of decluttering sooner rather than later. So to not leave somebody with the joke my father in law's sort of like, well, you'll be dealing with at all, but at least it's clear. It's like, you don't want to farm so it's like well, but scrap trucks gonna come that some botnets could be sooner, but do that which again, is a choice. But for others, sometimes it's probably been best for someone doesn't have

Kim Underwood 38:05

to. And I think that the education value to that of knowing why. Because there is a point to where like, for instance, your father in law, or my grandparents, like they just were like, I'm just gonna let you deal with it. But there is like an education value to you. But it's your stuff. So like, there's guilt, there's love, like they love you. So therefore they feel bad. So you want to leave them with the guilt factor? Or do you want to kind of work through your own stuff really, right? Like, I quite often hear clients say, Yeah, they'll use that. And then you see like somebody in the background shaking their head. No, I'm not gonna use that. I don't want that talked about that. Right. And it's like, it's a conversation by

Brian Rump 38:55

you're dealing with such a multi layered business where you become the person that can guide people through those conversations through managing that, the steps they need.